Integrated QSG

About IntegratedQSG, Inc.

Founded in 1999, IntegratedQSG's mission is:

• to measurably enhance employee performance to maximize customer engagement results

• to measure and maximize the ROI of employee performance initiatives to bank profitability

Results - Having served 155 banks in 19 states, QSG has held true to its mission. QSG Client banks experience an average in customer service standards that exceed competitors by 24%. Bottom-line results demonstrate an average increase of annual contribution to revenue of $235,000 per $100 million in assets. QSG is not about a "program", project or an initiative! It is about the measurable improvement of your employee's talent through education, team work, motivation, accountability, management, communication, coaching and skills.

Integrated means "integration"! Teamwork with a purpose matters! Working with your current management team, as a team, to enhance employee performance creates results! Each department should be involved and reap the benefits, including HR, Marketing, Retail, Lending, Executive, Training and Supervisors! The employees, the customers and the bank are all winners!

Due Diligence - IntegratedQSG is proud to be associated with and/or endorsed by a stellar list of banking associations in Wisconsin, Illinois, North Carolina, Alabama, Mississippi, Louisiana and Georgia, as well as two Bankers Banks. The due diligence of these credible organizations and the experiences of our clients demand the utmost in integrity, honesty and performance!

QSG - In case you were wondering, QSG stands for Quality, Service and Growth, traits consistent with the community banking industry and our clients.

Management Team:
John T. Cotton - Founder & CEO John has served the financial services industry since 1974 as entrepreneur, CMO of a $70 million financial services company, founded IntegratedQSG in 1999 and BankBIZOnline, an internet-based educational resource, in July of 2007. Under his vision and direction, IntegratedQSG has served over 155 community banks in 19 states by enhancing employee performance and increasing shareholder value. Over 300 other community banks have benefited from the firms consulting services. John has been a faculty member for the Alabama Banker's School, is a frequent guest speaker for bank conferences and conventions and has been published in a variety of banking publications. He is a graduate of High Point University in North Carolina.
Lisa McDaniel - Senior Vice President Lisa has 20 years experience in the banking industry with an $80 billion bank. Lisa's experience in Operations, Programming and Training afforded her the opportunity to excel in developing and delivering training across the company in areas from front-line customer service and supervisory training to back-office computer skills and procedures development. She also served as a college instructor for five years and was consistently one of the highest ranked faculty members. Lisa is a graduate of the University of Montevallo, AL and is an active member of the American Society for Training and Development.